PARADOX Warranty Policy
Because PARADOX does not install or connect the products and because the products may be used in conjunction with products not manufactured by PARADOX, PARADOX cannot guarantee the performance of the product and/or the security system and shall not be responsible in any way whatsoever for faulty installation or connection. This warranty applies to the original purchaser only and is non-transferable.
This warranty does not cover to any software products which are licensed under terms of a separate software license agreement included with the software product purchased. The warranty only applies to defects in parts and workmanship relating to PARADOX products identified with a PARADOX product label and shall not cover transformers, metal boxes, access cards and tags, batteries, tamper kits, spare parts, cables & connectors, temperature sensors, promotional items and displays, and freight. Additionally, PARADOX’s memory key warranty period is limited to 30 days.
This warranty does not cover damage incurred in shipping or handling, problems that result from external causes such as accident, abuse, misuse or problems with electrical power failures, or other damage caused by:
- peripherals or unauthorized alterations or modifications of the product;
- servicing not authorized by PARADOX;
- usage that is not in accordance with product instructions;
- using accessories, parts or components not supplied by PARADOX;
- failure to provide a suitable installation environment for the products; or
- improper maintenance or failure to perform regular preventative maintenance.
If the warranted products are returned to PARADOX during this period of coverage, PARADOX will repair or replace (at its option) without charge those items found to be defective. Any replacement or repaired parts are warranted for the remainder of the original warranty. The original purchaser must promptly notify its PARADOX distributor, in writing during the warranty period, that there is a defect in material or workmanship. All PARADOX distributors and dealers have a warranty program and you are expected to return your product with proof of purchase in accordance with such a program. Prior authorization is required before returning the product as PARADOX will not accept any shipment for which prior authorization has not first been obtained. PARADOX will, at its option, repair or replace without charge, those authorized returned items it finds defective.
PARADOX’S RESPONSIBILITY FOR DEFECTS IN MATERIAL AND WORKMANSHIP IS LIMITED TO REPAIR AND REPLACEMENT OF THE PRODUCT, AT PARADOX’S SOLE DISCRETION. PARADOX DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES. PARADOX’S MAXIMUM LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF THE CLAIM. THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CONSEQUENTIAL DAMAGES. UNDER SUCH CIRCUMSTANCES, THE LIMITATIONS AND DISCLAIMERS HEREIN SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
THIS WARRANTY CONTAINS THE ENTIRE WARRANTY AND SHALL BE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY IS GOVERNED BY THE LAWS OF THE PROVINCE OF QUEBEC, CANADA AND THE FEDERAL LAWS OF CANADA APPLICABLE THEREIN.
PARADOX will not be responsible for any custom fees, taxes or VAT that may be due. For those jurisdictions where the legal minimum warranty exceeds twenty-four (24) months from the date of production from the production-delivery date, this warranty will be equally extended to meet such legal minimum requirement.
PARADOX does not install or connect the products which may be used in conjunction with other products not manufactured by PARADOX, therefore PARADOX cannot guarantee or warrant the performance of the security system. PARADOX will not be responsible for circumstances resulting from the product’s inability to operate. Your product and/or security system should be considered as one of many tools available to reduce risk and/or damage caused by burglary, fire or other emergencies. Other tools include, but are not limited to, access controls, lock products, insurance coverage, fire prevention, fire extinguishing devices and sprinkler systems. We strongly recommend that your product(s) and security alarm system be tested and maintained on a regular basis and that you stay aware of new and improved PARADOX products and developments.
BEWARE: Dealers, installers and/or others selling, distributing or advertising PARADOX product(s) are not authorized to modify this warranty or make any additional warranties that are binding on PARADOX or its affiliates.
PARADOX may change the terms of its limited warranty, without notice, at its discretion.
WARNING: Due to limitation of Alarm Systems, PARADOX cannot guarantee the performance of the security system and shall not be responsible for circumstances resulting from the product's inability to operate.